Terms of Use

Send a Gremlin makes phone calls to businesses for you. You tell a gremlin what you need, we check the request, and the gremlin makes the call. These terms explain what we will do, what we will not do, and what we expect from you. Plain language, because you should actually read it.

By making an account you agree to these terms. If you do not agree, do not use the service.

These are nice gremlins

These gremlins are nice gremlins. They are not scary gremlins. We mean that literally, and it is the rule the whole service is built around.

A gremlin is cheeky. It is never cruel. It will happily sit on hold for forty minutes, work through a phone menu, and politely ask a stranger the question you did not want to ask. It will not threaten anyone, frighten anyone, shout at anyone, or pester anyone. If you want a call that scares, upsets, or wears somebody down, this is the wrong service, and we will refuse the call.

What you can use it for

Calls to businesses, government offices, and organizations, on the phone numbers they publish for the public. Reporting a problem, booking or cancelling an appointment, chasing an order, checking a price or whether something is in stock, asking about a bill, making a genuine complaint about that business, and similar everyday errands.

What you cannot use it for

We check every request before any call is placed, and we will refuse anything on this list.

• Calling private people. Businesses only. Not your ex, not your neighbour, not a personal mobile number.
• Harassment or annoyance. No prank calls, no repeat calling to wear someone down, no calls designed to waste a business's time or upset the person answering.
• Threats, intimidation, terrorism, or anything meant to frighten. This includes hoax reports, fake emergencies, and false claims about danger.
• Lying for gain. Pretending to be someone you are not, talking your way into an account that is not yours, placing fake orders, or making up a complaint and presenting it as fact.
• Emergency and crisis lines. Never 911 or any emergency service, and never a crisis, suicide, or medical emergency line. Those need a real human being, and that human should be you.
• Anything illegal, and anything age-gated or licence-gated such as firearms or prescription medicine.
• Payments. A gremlin will not give out card or bank details, and will not commit your money.

We can refuse a call, and we can close your account

We reserve the right to refuse any call, close your account, and block your verified phone number from being used again, for any reason. We will do this whenever we believe the service is being used for harassment, terrorism, intimidation, annoyance, deception, or any other harmful purpose. We do not have to prove it to a legal standard, and we do not have to warn you first.

If we close your account this way, unused credit is not refunded.

No refunds

All payments are final. We do not give refunds, for any reason. Credits are sold as is. Once you have bought them, the money is not returnable, whether or not you ever use the credits, and whether or not a call gets you the result you wanted.

If we close your account, we may keep any unused balance. When we cancel an account for misuse, or for any of the reasons above, we reserve the right not to refund unused credit. Do not keep a large balance on the account if that would trouble you.

Do not call requests

Anyone can ask us never to call a number, whether or not they use Send a Gremlin, through our do not call page. Once the request is confirmed, that number is blocked for one year and no gremlin will be sent to it. If you try to call a number on that list, we will refuse the call.

Your phone number

You verify a real phone number you control, by text message. That number is how the business can reach a real human, and the gremlin will give it out if the business needs it. So do not verify a number that is not yours, and expect the business you called to be able to call you back.

Credits and charges

• You buy minutes at 20 cents a minute, at the price shown when you buy. A call uses whole minutes, rounded up: a call of 2 minutes 48 seconds uses 3 minutes. Time on hold counts, because the gremlin is holding for you.
• You need at least 1 minute of credit before a gremlin will go out.
• A call that never connects is not charged.
• Your minutes decide how long a call can run. When they run out mid-call, the gremlin says goodbye and hangs up. We show you before you send the call how many minutes you have.
• Credits pay for calls on this service. They are not money, they do not earn interest, and they are not transferable.

The gremlin is honest about being a gremlin

The gremlin never claims to be a human. If anyone on the call asks whether they are talking to a person, a bot, or an AI, it answers honestly, says it is calling on your behalf by name, and can hand over your callback number. We will not build a version that lies about this.

What the gremlin knows

A gremlin only knows what you put in the brief. It does not guess, and it will not invent an address, an account number, or a date it was not given. If you leave something out, the call may not succeed. If you put something in, expect it to be said out loud to whoever answers, so do not include anything you would not say yourself.

No promises about the outcome

We will make the call and give you the recording and the transcript. We cannot promise the business answers, is helpful, tells the truth, or does what it says. We are not responsible for what the business does or fails to do, and the service is provided as is. Where the law allows us to limit our liability, our total liability to you is capped at what you have paid us in the last twelve months.

Recording

Every call is recorded and transcribed so we can give you the result. Recording laws vary by state and country. You are responsible for making sure the call you ask for is one you may lawfully have recorded. See the Privacy Policy for how long we keep it.

Disputes go to arbitration, not court

If you have a complaint against us that we cannot sort out between us, it is settled by binding arbitration, not in court. You and Send a Gremlin each give up the right to sue in court and the right to a jury trial. A neutral, professional arbitrator hears the dispute and their decision is final.

The arbitration is handled by a recognized, independent arbitration service under its normal rules, before a single neutral arbitrator, in English. Each side brings its own claim on its own behalf: there are no class actions, and disputes are not combined with anyone else's. This section is the one route for any dispute about the service, these terms, or your account. Where the law gives you a right that cannot be signed away, that right still stands, but everything that can go to arbitration, does.

Changes

We may update these terms. If we change something that matters, we will say so on the site. Carrying on using the service after that means you accept the new version.

Last updated July 24, 2026.